Crashes too often

We as patients are supposed to rely on this app! It crashes too often and doesnt respond quickly when buttons clicked on if it responds at all! Will just exit for no reason! How can I rely on something that doesnt work. It used to work but the last few months there have been nothing but problems with the app! Trying to get through on the phone to Kaiser is a nightmare in itself. I dont have hours to spend on hold trying to make an appointment! No I cant even count on the app to help!!!!

Jlmcatlady about Kaiser Permanente