Something very wrong

This app has all the benefit of a video game. Every time I try to order my prescription by mail, nothing happens and the meds show up again as "available to fill." Three times so far Ive gone through the order process, even including notes requesting they send the meds or tell me why they wont. Nothing. Email my doctor, nothing. Im not in a Kaiser area while theyre open, so mail order is the only way I can legally obtain these. Meanwhile, my health problems are coming back without the medications. Is it the app? The pharmacy? The internet? Using this app gets me nothing but frustrated.

alemanloco about Kaiser Permanente, v4.10.1